Updated Blood Service’s e-learning course improves user experience

In 2006, the Blood Service of the Finnish Red Cross launched the Blood Transfusion ABO e-learning course. The transfusion training reached a wide number of students and their valuable feedback formed the basis of the course renewal project, implemented in cooperation with Prewise.

One distribution channel for the digital transfusion training is the nation-wide health care professionals’ portal Terveysportti. The Customer Communication Planner of Blood Service, Ms Katja Meriläinen provides some background on the project:

- Our course is the only digital training focusing on blood transfusion. It is used on a large scale in hospitals and health care organizations in Finland, as both a handbook and as learning material. For example, in 2010 in the Pohjois-Savo hospital district in Eastern Finland, training was received by over 1.100 students.

- Historically the training material is designed for laboratory personnel, nurses and doctors. Its contents is continually updated, but the appearance as well as the technical platform had stayed the same. Since 2006, the digital learning world has developed considerably and so we felt it was time for an update.

Why did you choose Prewise as your partner?

- Prewise was able to provide us with the complete service. User experience is a priority and Prewise provided us with the expertise that we needed. Prewise’s references were also convincing, Katja Meriläinen states.

Blood transfusion training is always needed

Blood transfusion in Finland is safe and controlled, but risks always exist. What risks in particular should be considered and how do you aim to minimize them through training?

- The main risks are connected with the compatibility of the blood products. Through online training, the professionals learn ways to ensure that the right patient gets the right product at the right time. The training also focuses on the possible injuries which may result from the transfusion.

Apart from the digital course, Blood Service also offers its expert services in the form of “live” blood transfusion trainings. Blood Service educates health care professionals in their own organizations and organizes training days for hospital medical centres and pharmacy personnel. Blood Service also publishes a guide for users of blood products.

The renewal process and its results

How well did the training renewal process work with Prewise?

- Very well, answers Katja Meriläinen. We at Blood Service could always count on Prewise’s vision. Their experts’ proactivity was warmly welcomed by us.

The users of the digital training have been pleased with the new version. The students find the training very useful and its utilization rate has improved. The user experience has been praised by users as well as the new appearance.

- Previously we didn’t have the possibility to offer tracking and reporting services e.g. for Medication Administration Certificate trainers. Now we have this functionality and it is really appreciated.

Voluntary blood donors are an essential link in the chain

Transfusion is the last link in a long chain, the safety of which is being carefully looked after by laboratory personnel, doctors and nurses. The first link is the voluntary blood donors. Donations for all blood types are needed daily.

Most of us are potential donors. The donor must be healthy, of 18 to 65 of age and must weigh at least 50 kilograms. First-time donors may not be older than 59. Most of the commonly used medicines e. g. for blood pressure and cholesterol or mild antidepressants don’t prevent donation. You can make an online test to find out if you’re a suitable donor: www.sovinkoluovuttajaksi.fi (in Finnish and Swedish only).

More information on the Blood Service website:

Text: Anne Malmi

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Updated Blood Service’s e-learning course improves user experience